FAQ – Frequently Asked Questions

  • Everything is Made in Italy?

Yes, the whole product, starting from the shape, the decoration, the top, arriving to packaging, everything is Made in Italy.

  • Everything is handmade?

Yes, all the steps of our production are the fruit of handwork. If you notice some small imperfections in colour or other, the only reason is that your sex toy is entirely handmade. Even these small imperfections make your sex toy unique.

  • Payment

You can pay your Persian Palm sex toy using pay pal or credit card.

For wholesale, please contact us at wholesale@persianpalm.com

  • How long I have to wait for my order?

Maximum 10 days

  • Packaging

The environmental sustainability is one of our priorities, so we chose a fully recyclable packaging, Made in Italy

  • Returns

Our products are not accepted for return, unless they are found to be damaged on delivery.

To make a right purchase, we encourage our customers to make questions before ordering.

If your Persian Palm sex toy arrive damaged, please contact us at eva@persianpalm.com, and we’ll give you instructions how to ship it back.

  • Use and care instructions

  • You should always use a lubricant, they are compatible with water-based, silicone and oily lubricants. Please note that oil-based lubricants are not compatible with condoms and other sex toys.

  • Ceramic sex toys are waterproof, they can be washed in water over 50°. They can also be disinfected with common household disinfectants.

  • Avoid dropping or knocking against hard objects

  • Avoid sudden temperature changes

  • DO NOT use to freezer

  • DO NOT machine wash

  • DO NOT put in contact with abrasive materials

  • DO NOT use to microwave

  • DO NOT use if it is damaged

  • Keep away from children